Continuous measurement,toward SLA optimization
SLA Tracking measures every process against its target and surfaces exactly where the bottleneck is, by step, by approver, by department, across access, procurement, and compliance cycles that span subsidiaries, contractors, and HQ.
The Problem
Bottlenecks hide until the audit finds them.
Offboarding SLA misses
When someone leaves, access revocation is tracked in tickets and memory. One missed app becomes an audit finding, or worse.
SLAs vanish across handoffs
Cycle time is measured inside one system, but the real delays happen before and after it, in approvals, verification, and exception handling.
Nobody can say whose step is slow
A request is "stuck in approval" with no visibility into which approver, which department, or which system is the actual bottleneck.
Every workflow change needs a consultant
Adjusting an SLA threshold or escalation rule means an ERP consulting ticket. Measurement becomes expensive to act on.
How SLA Tracking Helps
Measure every process against its target
Step-level SLA targets on the same event ledger as your proof: breach history, approver performance, and bottleneck analytics in one place.
SLA as compliance artifact and ops KPI
SLA tracking on every governance step surfaces bottlenecks before they become incidents. Use the same event ledger for compliance evidence and operational insight: breach history, approver performance, and process analytics in one place.
- Step-level SLA targets with configurable thresholds
- Approver-level performance analytics & breach history
- Automatic escalation & re-assignment on breach
Offboarding SLA tracking
From termination in HRIS to access revocation in every app, track each step against SLA. Breaches escalate automatically; completion is independently recorded.
- Step-by-step revocation checklist per system
- SLA countdown with automatic escalation
- Proof of revocation across SaaS, legacy, and non-API apps
End-to-end approval cycle time
Set turnaround expectations across the whole approval lifecycle: purchase requests, vendor onboarding, budget amendments. When an approver or verification step is overdue, SLA Tracking escalates automatically, and you see exactly where every request is, in real time.
- Configurable SLA per step, per workflow, per amount tier
- Automatic escalation path on breach
- Bottleneck analytics across approver & team
Where SLA Tracking Is Today
SLA Tracking is fully diagnostic today: it surfaces bottlenecks, breach history, and approver performance in real time. Automatic, AI-generated optimization recommendations are on our roadmap, and we'll tell you clearly when that layer ships rather than claim it early.
Common Workflows
Where SLA Tracking finds the bottleneck
Purchase Requests
Amount-based routing, budget validation, and PO generation handoff, each step timed.
Invoice / 3-Way Match Exception
Route mismatches to the right approver, with time-to-resolution tracked.
Offboarding & Revocation
SLA-tracked revocation across SaaS, on-prem, and non-API systems.
Access Recertification
Periodic campaigns with escalation on non-response before audit deadlines.
Measure: SLA Tracking
Ready to see where
your processes slow down?
Book a 30-minute demo tailored for operations and process owners, or start with a free 30-day proof-of-concept on one team or one group company.